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Can I purchase without a credit card?
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Yes, you can pay through Western Union. Please call our customer service department to get more information. The operators of the site in Israel and the US can be reached at the following telephone numbers: (+972) 03-5510971 , and from a USA toll free number 1800-931-9091. |
Can I make a phone order and not thru the website ?
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Yes, to your convince we have customer care representative that will be able to help you with that situation and guide you thru the prose to satisfaction. Please call us Monday-Thursday 9am-5pm, if you reach us after hours please leave us a detail massage and our representative will call you as soon as possible. The operators of the site in Israel and the US at the following telephone numbers: (+972) 03-5510971 , from USA toll free number 1800-931-9091.
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Is there a minimum amount for your order?
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No. The gift store offers you a variety of gifts and prices for your liking and for your budget. |
How can I know if my order got through?
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When you finish placing the order you will get a confirmation by e-mail to your e-mail address. The message will confirm the order, details, price etc. Please be advised that our representatives will call to confirm the order as well. Your credit card will be charged only after that call! |
How can I send a picture to giftstore.co.il ?
a) On the website while placing an order you will have the option to browse for a picture from your own computer.
b) You can send via e-mail, or scan it and then send it to info@giftstore.co.il. If you send it by scanner your resolution needs to be DPI 300 and up, or if it’s a digital picture it has to be in the format of PG, JPEG, BMP, GIF, and PSD.
c) By mail- Send us the picture by mail and we will scan it for you and complete your order. We will send your picture back by outgoing mail.
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Will I get an invoice for my purchase?
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In case of a need for an invoice for a purchase at gift store, inform a representative or state your desire during your order
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Can I send gifts internationally?
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Sure, we send gifts worldwide. The gift store is designed to help people to send gifts all over the world. We solve the problem of giving and sharing with others that are not in your near vicinity. Next to each product it will be indicated where exactly we send each product. |
I have to send gift today? Now?
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In case of an "emergency", please call us as soon as possible and one off our customer care representatives will make sure to take care of you as quickly as possible. |
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Our gifts come with an original and exclusive wrapping along with a gift card. The colors will change with the supplier. |
I want to cancel, what do I do?
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In gift store we are trying to the best of our abilities to provide customer satisfaction and quality service. For cancellation of order, we will charge you a cancellation fee of 5 % or 25$- the lesser of the two amounts. |
Damaged product! What do I do?
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Call us!!! Gift store will do everything to make sure that our customer will get full satisfaction. If the product is damaged because of handling or shipping, or if the product is not working for any other reason we will exchange it within 24 business days at our expense- even if it is an international delivery. |
Are the prices on the website the same as the prices in the store?
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In most cases the prices are identical, but the website is a unique virtual working environment. Therefore you could find deals and sales that won't be in the store vice versa. |
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